Booking Terms, Conditions & Payments - Exclusive Adventures

Booking Terms, Conditions & Payments

Booking Terms, Conditions & Payments

Upon booking:  A 50% deposit is due upon all bookings (30% non-refundable) and the final payment of 50% is due no less than 90 days prior to departure.

After 90 Days prior to arrival, your trip is 100% non-refundable/non-cancelable/non-transferable and does not allow for itinerary changes. We highly urge all travelers to secure travel insurance, which must be purchased within a few days of paying your deposit (“Cancel For Any Reason” policies provide the greatest level of protection. Please refer to the exact coverage details of the insurance provider you choose for specifics of their ‘covered’ expenses. Even with CFAR insurance, your travel purchase might not be covered in the event of a cancelation. Please understand the terms and conditions on your insurance policy.). Exclusive Adventures’ Terms and Conditions Agreement must be signed by each adult (over 18) traveler in your group and an online Client Information Form and Digital Flight Confirmation (email confirmation from airline or other) must also be submitted for each and every traveler in a timely manner.

We accept payment via credit card, wire transfer, or direct deposit only. Program package quotes do not include airfare to/from the trip start point unless specifically noted on the itinerary. Exclusive Adventures is not responsible for any loss, accident, injury, delay, defect, omission, or irregularity which may occur, such as changes, additional expenses and cancellations due to weather conditions, ferryboat or other transportation schedule changes and other any changes beyond our control.

In all cases wherein Exclusive Adventures is rendering services (i.e. providing vehicles or transportation, meals, guides, tickets, etc.) it is acting solely as an agent or intermediary for the owners or contractors providing such. Neither the Management of Exclusive Adventures, nor that of any of its branch offices, shall be or become liable or responsible in any way for any loss, injury, damage, accident, delay or irregularity which may be occasioned either by reason of defect, through the acts or defaults of any company or person engaged in carrying out the arrangements of the tour, or as a direct or indirect result of acts of God, dangers incident of the sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, pandemics, known and unknown viruses, fear of travel, shutdowns of public buildings and government or private offices or operations, public or private transit or the like, medical or customs regulations or from any causes beyond Exclusive Adventures’ direct control or from any loss or damage resulting from travelers holding improper passports, visas or any other documents. Exclusive Adventures does not accept responsibility for any loss, or additional expenses incurred due to delay or changes in schedule or other causes. The right is reserved by all parties to decline to accept or restrain any tour passenger should such person`s health or general deportment impede the operation of the tour to the detriment of other passengers.

Furthermore, vouchers or tickets issued are subject to all laws, conditions and regulations as imposed by local authorities and governmental administration in the countries visited.

Exclusive Adventures is a wholesale travel consultant and supplier; the services provided are sold as itinerary “packages” and we do not breakdown or itemize the cost of the individual components that are an integral part of our consolidated itinerary packages. Exclusive Adventures and/or its agents act solely as agents for the services described upon express conditions that they shall not be liable for injury, damage, loss, accident, delays, or irregularity, which may be occasioned due to being engaged in carrying out the services described in the individual itinerary packages.

 

Disabled persons:

Exclusive Adventures must be advised during the booking process should there be any person in a traveling party who cannot travel independently or who needs any form of assistance, or has any medical condition which could affect their travel, as such person must be accompanied by a companion capable of assisting this person.  Areas visited will often not offer access and pathways comparable to those accommodating the disabled in the US.  

 

Change Request Deadline:

We understand that there may be a need to change a component or item of your final booking program and we will try our best to accommodate such requests (but cannot guarantee that such request can be accommodated and if accommodated that such will not increase the cost of your booking package). We request that you give us as much advance notice as possible of any additional requests or nuances or changes to your program. A change is any addition or subtraction of an element within your confirmed travel dates and does not apply to any change in your travel dates. Your Change Request Deadline without a fee being incurred is 105 days prior to arrival. If you need to adjust your itinerary 104 days or less before your arrival (such adjustments do not include changing, postponing or rescheduling the dates of your travel), there will be a $500 change fee per item per person to be changed. This fee will be requested each time there are any new changes or new requests, so please submit all of your requests at the same time.

 

Cancellations of confirmed bookings:

  • Cancellation 120 days or more prior to departure will receive a refund of payments made prior to that date minus 30% of deposit paid and minus any non-refundable paid fees (e.g. non-refundable airfare, cruise, hotel, private charter, services, deposits, etc.).
  • Cancellation 119 – 91 days prior to departure will result in the loss of 50% of your total package price.
  • Cancellation 90 days or less prior to departure will result in the loss of 100% of your total package price.

 

By confirming and paying for services, guests are hereby agreeing to our Terms & Conditions.

 

Insurance:

Exclusive Adventures urges our travelers to secure travel insurance. (“Cancel For Any Reason” policies provide the greatest level of protection. Please refer to the exact coverage details of the insurance provider you choose for specifics of their ‘covered’ expenses. Even with CFAR insurance, your travel purchase might not be covered in the event of a cancelation. Please understand the terms and conditions on your insurance policy) We are more than happy to create an Insurance Quote for you, please ask your Travel Specialist about this.

Dispute Resolution

The parties agree that any and all disputes, claims or controversies arising out of or relating to this Agreement shall be submitted to JAMS Los Angeles, or its successor, for mediation, and if the matter is not resolved through mediation, then it shall be submitted to JAMS, or its successor, for final and binding arbitration pursuant to the clause set forth in Paragraph 5 below. 

  1. Either party may commence mediation by providing to JAMS and the other party a written request for mediation, setting forth the subject of the dispute and the relief requested. 

The parties will cooperate with JAMS and with one another in selecting a mediator from the JAMS panel of neutrals and in scheduling the mediation proceedings. The parties agree that they will participate in the mediation in good faith and that they will share equally in its costs.

  1. All offers, promises, conduct and statements, whether oral or written, made in the course of the mediation by any of the parties, their agents, employees, experts and attorneys, and by the mediator or any JAMS employees, are confidential, privileged and inadmissible for any purpose, including impeachment, in any arbitration or other proceeding involving the parties, provided that evidence that is otherwise admissible or discoverable shall not be rendered inadmissible or non-discoverable as a result of its use in the mediation.
  2. Either party may initiate arbitration with respect to the matters submitted to mediation by filing a written demand for arbitration at any time following the initial mediation session or at any time following 45 days from the date of filing the written request for mediation, whichever occurs first (“Earliest Initiation Date”). The mediation may continue after the commencement of arbitration if the parties so desire. 
  3. At no time prior to the Earliest Initiation Date shall either side initiate an arbitration or litigation related to this Agreement except to pursue a provisional remedy that is authorized by law or by JAMS Rules or by agreement of the parties. However, this limitation is inapplicable to a party if the other party refuses to comply with the requirements of Paragraph 3 above. 
  4. All applicable statutes of limitation and defenses based upon the passage of time shall be tolled until 15 days after the Earliest Initiation Date. The parties will take such action, if any, required to effectuate such tolling.

Other items of importance
Valid US Passport is required for entry into any country outside of the USA. As of October 1, 2021, a REAL ID is mandatory for all domestic travel. Please have your passports with you on excursions crossing into surrounding countries/border crossings. You are aware that you will be traveling to areas/states/country/countries that had or have reported confirmed cases of the COVID-19 virus. It is recommended that you inform yourselves as to the effect this may have, if any, on your travel.

AGREEMENT to the Terms and Conditions for your Travel Package with Exclusive Adventures must be signed before your original travel dates. Without signed agreement of this document, you are opting to cancel your trip and your Terms and Conditions and cancelation policy still apply as listed.